Inbound AI Receptionist
You've already met Maya. Here's what she does full-time.
A voice AI receptionist for Kin Gymnastics that answers every call about programs, ages, schedules, pricing and policies, day or night, and hands the busy ones back to your front desk.
Prepared for Shelley Rogers & Robbert Touw, Kin Gymnastics
Calgary, AB
Aug 6, 2026
Valid 30 days
The gap
Your front desk is staffed 24 hours a week. Parents call the other 144.
The Kin front desk is staffed Monday to Friday 2:00–6:00pm and Saturday 10:00am–2:00pm, closed Sunday. That's about 24 staffed hours in a 168-hour week. Classes run mornings and evenings, which is exactly when parents pick up the phone. Right now those calls reach voicemail.
A week of phone coverage
Front desk staffed
Currently voicemail → we cover
24
staffed front-desk hours per week, out of 168
0
calls answered live on evenings, mornings and Sundays today
1st
club to call back usually wins the family — speed decides registrations
The receptionist
The agent you tried, trained on the real Kin
You've already called Maya on the demo line. The production version is the same experience, built on Kin's actual programs, from WeeKin to Foundations Master and the competitive stream, with your real schedule, pricing and policies behind every answer. It picks up instantly after hours, and during staffed hours it waits a few rings so your team answers first, then catches the overflow.
?
Answers the real questions
Programs, age fit, class length, monthly tuition, registration, policies and the competitive pathway, straight from your knowledge base. It recommends the one right class for a child's age, the way your staff would.
↗
Texts the right link
Sends registration and schedule links by text mid-call (your iClassPro portal), so a high-intent parent can sign up while they're still thinking about it.
☎
Transfers when it counts
During staffed hours, account, billing and assessment questions route to the front desk. Outside hours, it takes a clean message and emails it over.
✎
Never guesses
If an answer isn't in the knowledge base, it takes a message instead of inventing one. Your programs and pricing are always represented accurately.
What's included
Everything to go live and stay accurate
- Custom voice agent built on your programs, schedule, pricing and policies
- Knowledge base assembled from your site, portal and intake, kept up to date
- 24/7 after-hours coverage plus overflow during staffed hours
- Text-a-link flows for registration and schedules (iClassPro)
- Message capture emailed to the office, with caller name, number and reason
- Call transfer to the front desk during staffed hours
- Client portal at mycalls.voiceshiftai.com — call logs, transcripts, recordings and analytics
- Monthly performance report
- Phone-system check and help wiring your number to your agent
- Content updates when your programs, pricing or schedule change
Timeline
Live in two to four weeks
1
Week 1 · Discovery & design
Map the calls and the phone line
Confirm programs, pricing and policies, design the call flows and greeting, and assess your phone setup so we know exactly how the number reaches your agent.
2
Weeks 2–3 · Build & review
Build in a test agent, you sign off
We build and tune the agent on a private test line. You call in, hear it handle real questions, and we adjust until it sounds right before anything goes live.
3
Weeks 3–4 · Launch & tune
Go live with the office watching
Switch on after-hours and overflow coverage, hand over portal access, and monitor the first days closely, tuning as real calls come in.
Investment
Start with Pro. Grow into Elite.
Business Pro · Inbound Receptionist Recommended start
$550/ month CAD + GST
150 talk-minutes included, then $0.50/min CAD (billed to the second). You only pay for real call time beyond the included minutes.
- Full 24/7 voice AI system and after-hours + overflow coverage
- Client portal: transcripts, recordings and call analytics
- Monthly performance report
- Content updates and ongoing tuning
Setup fee $550 CAD, one-time, due on signing — equals one month and is credited back toward your first month.
3-month initial term, then month-to-month with 30 days' written notice.
Business Elite · The upgrade path
$999/ month CAD + GST
Everything in Pro, plus the systems that chase growth instead of just answering it.
- Speed-to-Lead — the moment a new family inquires, they get a call first, backed by text and email
- Coach & staff absence alerts by SMS and email
- Lead Reactivation included — every new campaign setup free, you only pay the call time
Upgrade any time — no rebuild, your agent and history carry over.
Add-on · Lead Reactivation
The dormant-list campaign, with real numbers
You asked what reactivation actually converts. Here's a campaign we ran this spring for a gymnastics club we work with: an outbound voice campaign through their dormant family list, every family reached by voice plus text and email with the registration link.
902
dormant families worked through
7.8%
of contacted families registered (70 families, 82 kids)
19%
of the club's entire spring registration came from this list
~$24,600
registration revenue tied to the campaign, on ~$505 of campaign cost
Real results from a VoiceShiftAI client campaign, Spring 2026. Club anonymized. Your list size and results will vary — we scope it with you first.
What each campaign includes
- A personalized call to every family on your list. The agent knows the child's name and the program they were last enrolled in, so it's a real conversation, not a blast.
- Voicemail and a text when nobody picks up. It leaves a message, then follows with a text carrying your registration link, so the parent has it in hand.
- A branded follow-up email with the same link, so it's sitting in their inbox when they get a minute.
- Families who say no are left alone. A decline stops the follow-ups for that family.
- Every call logged, transcribed and recorded in your portal, with a full campaign report at the end.
It's priced per campaign, so you run it when it makes sense, typically ahead of fall and spring registration.
On Business Pro
$500 setup per campaign, plus $0.50/min of call time. Re-running the same campaign for a later season is $200.
On Business Elite
Every new campaign setup is free — you only pay the $0.50/min call time. Re-running the same campaign for a later season is $100.
Campaign call time is billed separately from your plan's included minutes. For scale: the campaign above used about $505 of call time to work through 902 families. All prices CAD + GST.
Phase 2 · Multi-language
Answering in your families' languages
You mentioned many Kin families are more comfortable in languages other than English. That's a real fit for voice AI, and we'd treat it as a Phase 2 project once the English receptionist is live and tuned: get the core right first, then extend it.
The platform we build on already supports Hindi, Chinese (Mandarin and Cantonese) and Arabic on both sides, the speaking and the listening, so the languages you raised are deliverable. Cantonese is the narrow one: fewer voices cover it, so if it makes the final list we'd choose the agent's voice to fit the whole set. In Phase 2 we'd confirm exactly which languages your families speak, design how the agent greets and switches, and roll it out the same build-test-launch way as Phase 1.
Phase 2 isn't priced in this proposal. We'd scope and quote it on its own once the English receptionist is live and you know which languages matter most to your families.
The math
What it's worth
For $550 a month you get phone coverage that would cost around $4,800 a month to staff. And every call the agent picks up instead of voicemail is a family you might otherwise have lost.
~$4,800
a month to add ~50 hrs/week of live morning, evening & Sunday phone coverage with staff (at ~$22/hr)
~89%
saving versus that, on Business Pro at $550/mo
24/7
hours your agent answers, against 24 staffed front-desk hours today
Reference estimates based on typical clubs and standard staffing rates. We confirm the real figures with you before launch.
Why VoiceShiftAI
We already run this for gymnastics
Gymnastics-native
We run live inbound receptionists today for gymnastics clubs and dance studios in Alberta and Ontario. We know the programs, the age questions and the registration rush.
Full transparency
Every call is logged, transcribed and recorded in your portal. You see exactly what your agent said and what parents asked.
Canadian, local
Alberta-based, CAD billing, and support that understands your market.
Accurate by design
Your agent answers only from your knowledge base and takes a message when it doesn't know. No made-up prices or classes.
Next steps
Ready to catch the calls you're missing?
- Review this proposal together
- A short call to confirm details and your phone setup
- Sign the scope of work and service agreement
- Setup invoice, then we build on a test agent
- Go live in two to four weeks
VoiceShiftAI · info@voiceshiftai.com
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